Weighing Software-as-a-Service and Managed Service Providers


Software-as-a-Service Managed Service Providers

There are many acronyms in the IT world. Two common ones are SaaS and MSP, which stand for software-as-a-service and managed service provider, respectively. The bigger question is what the differences are between these two and why you would need one or the other. Here’s help.


What’s SaaS?


Your business may already be relying on SaaS. Some of the more widely used platforms include:

  • Microsoft 365

  • Adobe

  • Salesforce

  • HubSpot

  • MailChimp

  • Shopify

  • SurveyMonkey

  • Canva

  • Slack


SaaS companies are booming. Businesses are relying more and more on these technologies, and SaaS spending has grown 50% in two years. Why?


Software as a Service provides customers with convenience. The companies develop, manage, and update a product to support teams such as marketing, sales, or customer service. The SaaS platform will promise greater efficiency, improved productivity, increased transparency, and more. These tools automate and streamline processes to drive revenue.


Customers typically pay for a cloud-based subscription fee. In return, they get lower-cost services, reduced time to implementation, and scalability.


What’s an MSP?


A managed service provider supports software, as well as your networking and hardware infrastructure. The MSP has human experts to install software, upgrade hardware, patch systems, and track security. The MSP provides all-around support for the business’s technology. This third-party firm gets to know you to help keep your business competitive.


The MSP tackles all sorts of tasks behind the scenes for your business. When your business outsources its IT to an MSP, you gain efficiencies and expertise. You are not giving up control but adding a partner to focus on time-consuming, complicated, and repetitive tasks. Meanwhile, your people can concentrate on driving innovation and generating revenue.


Businesses reap many rewards from working with an MSP. These experts can often find cost savings. Most MSPs charge a predictable monthly fee that’s easy to budget around. The enhanced expertise can also help ensure security and compliance. The MSP will also have the know-how to recommend the tools your business can enjoy most.


It doesn’t have to be either-or