Let’s address the (ahem …) hippo in the room.
HIPAA compliance continues to be a real challenge for small and midsized businesses.
HIPAA is an acronym for the Health Insurance Portability and Accountability Act, which has very specific rules and regulations around a patient’s health information.
Larger healthcare organizations – hospitals and insurance companies – have in-house information technology teams, but smaller businesses don’t have the same depth of IT help on hand. Yet they must abide by the same rules.
Risking a HIPAA violation can be costly. Fines reach up to $50,000 US dollars per occurrence.
Common violations include:
Keeping records unsecured. WellPoint didn’t secure an online health database and paid $1.7 million
Not encrypting data. The Massachusetts Eye and Ear Infirmary failed to encrypt physicians’ laptops, which led to a $1.5 million fine.
Loss or theft of devices containing personal health information (PHI). A pediatric practice in Massachusetts lost a flash drive and settled for a $150,000 fine.
Failing to train employees in HIPAA compliance. A Walgreens in Indiana breached a single patient’s privacy and paid her $1.44 million.
Disposing of records improperly. Affinity Health Plan paid $1.2 million after failing to erase the photocopier drives before returning them to the leasing company
.Releasing information without authorization. Phoenix Cardiac Surgery posted a patient’s appointment on an online calendar and paid $100,000.
Disclosing PHI to third parties who do not have access rights. A medical practice in Phoenix sent patient data over insecure email and was fined $100,000.
Tips for HIPAA Compliance
Be aware of HIPAA requirements. Smaller businesses can have a tougher time remaining up to date on technology and guidelines. But that doesn’t make them any less accountable for understanding HIPAA compliance. It’s important to do the research and get educated, or partner with an IT provider with the expertise to prevent possible violations.
Embrace encryption. If your business deals with any confidential information, encryption and firewalls are necessary. Prevent outside traffic from accessing your systems. Ensure data can’t be read if there is unauthorized access. If there is a breach, or a lost or stolen device, the HIPAA penalties are reduced if encryption is used.
Protect all your endpoints. Any mobile devices that have access to patient data need to be secured. With mobile device management, for instance, you can lock down and wipe lost or stolen devices.
Err on the side of caution. Employees gossiping over coffee in a dentist’s office could share patient information, or someone might be sending an email with unencrypted data, or a health announcement with recipient names visible. All these are HIPAA violations. Humans will make mistakes, yes, but it’s less likely if you educate about regulations and the importance of being careful.