MONITOR AND RESPOND
We monitor and repair issues before users are affected
It's one thing to monitor a network but it's an entirely different approach when those alerts are actually responded to. Not only do we monitor your network for critical device errors but we respond. Regardless of the day or time, if we see a critical device down, we react.
Our customers benefit by never walking into an unexpected outage. If there is an issue after hours that we cannot correct remotely, our team will notify the designated site contact to work on a resolution plan. Many times alerts are resolved behind the scenes without the need to contact the client.
In addition to monitoring your critical servers, we also monitor your internet service provider. If we see your internet connection fail, we will create a service ticket with your ISP to help resolve the issue as quickly as possible. More time than not, these issues can be cleared before the problem affects business operations.